Part One Definitions

Part Two Contents

1. Information We Collect
2. Information Storage
3. Information Security
4. How We Use Information
5. Disclosure to Third Parties
6. Children's Information Policy
7. Contact Us

1. Information We Collect

• When you register for HelloWords, we will collect your device's MAC address and unique device identification code to identify you as a HelloWords user. If you log in to HelloWords using Apple ID, Facebook, Google, Gmail, we will collect your Apple ID, Facebook, Google, or Gmail unique identifier to synchronize your data and enable you to log in using different devices. After you register or log in with a third-party account, your third-party account will be bound to your HelloWords account, but you can choose to unbind the account in [Settings→Account→Binding Info].
• When you create your HelloWords ID, we will collect the following personal information: email address. This will help us provide you with improved service and a better user experience.
• We collect your mobile phone number to verify your user information. Mobile phone numbers are sensitive information and are collected to meet the requirements of the network real-name system in relevant laws and regulations. If you refuse to provide your mobile phone number, it will affect your normal use in the HelloWords App.

• To protect your account, network, and operation and system security and prevent phishing, website fraud, and Trojan viruses during your use of HelloWords, our server will automatically record the information sent by your mobile phone ("log data"). The log data will include various related information (such as mobile operator, device model, operating system and version, client version, Android ID, device resolution, package name, device settings, process, and unique device identifiers, and software and hardware characteristics) as well as device location-related information (such as IP address, GPS location, and WLAN access point, Bluetooth, and base station sensor information).

• When it is directly related to national security, national defense security, and other national interests; directly related to major public interests such as public safety, public health, and public knowledge;
• When it is directly related to criminal investigation, prosecution, trial and execution of judgments;
• In order to protect your or other individuals’ life, property, reputation, and other major legal rights, but it is difficult to obtain the consent of the person;
• When the personal information collected is disclosed to the public by yourself;
• In order to collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
• When it is necessary for signing and fulfilling the contract according to your requirements;
• When it is necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
• When it is necessary to carry out statistical or academic research in public interest, and when it provides the results of academic research or description to the outside, the personal information contained in the results is de-identified;
• Other circumstances stipulated by laws and regulations.

2. Information storage

• We will store your information in a secure way, including local storage (for example, data caching within the app), database, and server logs.
• Under normal circumstances, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. You can choose to delete your data history and other personal information provided and generated when you use our services. When you delete any of your personal information, we will immediately delete the corresponding data accordingly.

• Legal obligations and issues: We keep your information for legal reasons such as when we have a legal obligation to retain data, to enforce and prevent violations of our Terms, or if necessary to protect rights, property, and users.
• Operational retention needs: We do not retain your messages when providing our services (except in the limited circumstances set out above), and so once your messages are delivered they are deleted from our servers. However, if a message cannot be delivered immediately, we keep it in an encrypted form on our servers for up to 30 days as we try to deliver it, after which it is deleted. Your public information will be retained until you delete your account and withdraw from the agreement, including your profile information and the moments you posted. All of these data will be deleted or anonymized.

• HelloWords is an English grammar checker platform. Data is transferred to third countries outside your home country. Data transfer is approved by law and is handled appropriately and safely. Such data is available for your review on request.

3. Information Security

• We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment, or distribution, and against loss, deletion, or misuse.
• In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services.

• In the event of personal information leakage, damage, loss, or other security incidents, we will activate emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, as well as the handling and remedial measures we are about to or have taken, in the form of push notifications, emails, etc. If it is difficult to notify users one by one, we will issue a warning through announcements and other methods.

• You can access and modify your mobile phone number information, account password, and third-party account information through [Me→Settings→Account];
• You can submit an account cancellation application on the HelloWords app by yourself with the cancellation method: [Me→Settings→Account→Delete Account]. After you delete your account, we will delete your corresponding personal information immediately. The processing of your information is generally completed within 1 business day.

4. Information Usage

• We use your personal information to analyze user demographics.
• We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
• We do not treat log data as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information for purposes such as understanding or improving the services.
• The user's public information includes name, age, profile picture. We will never show your exact email address.
• Device information: We will receive and record information about the device you use according to the specific permissions granted by you during the software installation and use (such as IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware feature information) as well as information about the location of the device (such as IP address, GPS location and WLAN access point that can provide relevant information, Bluetooth, and base station sensor information).
• Please note that separate device information and log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify specific natural persons, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use. Unless your authorization is obtained, or laws and regulations provide otherwise, we will anonymize and de-identify this type of personal information.

5. Disclosure to Third Parties

• If you are approved for our services, your account will be governed by HelloWords's respective privacy policies. Personal information will only be used by HelloWords to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
• The accessed third-party service is operated by the relevant third party and is subject to the third party's own terms of service and information protection statement (not this "HelloWords Privacy Policy").
• We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take corresponding security measures.
• At the same time, we collect and use this analytical information in an aggregated form, so we cannot reasonably manipulate it to identify any specific individual user.

• User information: audio, video, text, pictures, document content information published by the end user;
• Account information: account ID, mobile phone number, nickname, gender, user level;
• Log information: 1) Network information: device IP address, network operator information, network connection type and status, Wi-Fi type, manufacturer, system, network standard device model, MCC+MNC code; 2) Operation information: end user boot, click behavior information; 3) APP version number and IP address; 4) Network information: router ID (BSSID, SSID, MAC); 5) Operation information: sensor information (motion sensor, position sensor, environmental sensor, gyroscope sensor, acceleration sensor)
• Device information: device unique identification code (device serial number, OAID, IDFV, AAID), device brand, device name, device model and device system type, detailed Settings and version information
• Application information: Android application package name, application name and version number, application signature information, and application process name

• Device information: device brand, model, software system version, screen density, screen resolution, device language, device time zone, sim card information (mcc&mnc), CPU information, available storage space and other basic information, AndroidID, OAID, mobile phone system restart time, total disk space, total system memory space, IDFV
• Network information: carrier information, Wi-Fi status, network signal strength, IP address
• Application information: application package name, running process information, version number, and application status
• Advertising information: interactive data such as display, click and conversion of advertisements
• Performance data: such as crash data and performance data

• To control target group-related advertising, we record information about activities on our apps and websites (e.g. advertising banners clicked, screens viewed, and pages visited, etc.). This is recorded and we may use this to provide our customers’ users with advertising targeted to their interests.
• For the purpose mentioned above, cookies may be stored on your device. Cookies are small text files that are stored on your device\'s hard drive. They enable recognition of your device but do not permit you to be personally identified.
• If you do not want cookies to be installed, you can opt-out using your browser settings. On mobile devices, you can opt-out of sharing advertising identifiers in your device\'s settings.

6. Your Rights

7. Change

8. Children's Information Policy

9. Contact Us